FAQ
Frequently Asked Questions
Please feel free to contact LAX Van Rental if you have any questions or concerns.

Rental Requirements, Terms and Conditions:

    • Driver license:
      Valid driver’s licenses issued in your state or country is acceptable as well as international licenses. You do not need to register with California DMV. Just make sure your license is valid and is not expired. The United States does not issue International Driving Permits to foreign visitors. Non-U.S. residents are required to show a valid driver’s license and a passport from their home country. If the information on your driver’s license is not written in the Roman alphabet, you must also present an International Driving Permit. For more information you can check California DMV website at www.dmv.ca.gov

    • Do I need insurance for van rental in Los Angeles?
      Yes, insurance is required by California state law. All authorized drivers must have proper liability insurance that can be transferred and used for the rental vehicle. We also offer two types of insurance, Supplementary Liability Insurance (SLI), and Collision Damage Waiver (CDW). Liability insurance is required by law in California and you should have it to drive any vehicle. CDW only covers the van. If you don’t have it, you would be responsible for the entire cost of damage to the van. The credit card insurance usually does not cover passenger vans. You can purchase both insurances for your rental and both CDW and SLI have a $1000 deductive.

    • What is SLI (Supplementary Liability Insurance)?
      SLI is vehicle liability insurance that protects all authorized drivers against third-party bodily injury and property-damage claims for which drivers are legally liable. Another word SLI provides coverage in the event of an accident causing bodily injury to someone other than the renter and passengers.

    • What is CDW (Collision Damage Waiver)?
      Regardless of fault, renter is responsible for loss or damage to the rental vehicle resulting from collision or vandalism, unless you purchase this protection. C.D.W. coverage eliminates your financial responsibility for damage to the vehicle but you and your own insurance are still responsible for $1000 deductible. 

    • Can I use my Credit card car rental insurance?
      Most credit card companies such as Visa, MasterCard, American Express and Discover provide rental car insurance however their policy does not cover 12 & 15 passenger van rental and they exclude vans with more than 8 seat or passenger. Before relying on your credit card on coverage, please contact your credit card company.

    • What are your age requirements?
      You have to be at least 21 years old with five years of driving experienc to rent a van.
      If you are a visitor or tourist in California over 21 and you have a valid driver license from your home state or country, you may drive in this state without getting a California driver license as long as your home state license remains valid.

    • What is Personal Accident Insurance (PAI)?
      PAI provides renter with coverage for medical expenses or loss of life while in the rental vehicle, The renter is covered during the rental for the following: $1,750 medical coverage for injuries due to an accident, $300 for ambulance expenses.

    • Requirements for Passenger Vans:
      The renter needs to be at least 21 years old and recommended to have a minimum of five years of driving experience. If the van is to be used for hire or profit or any other group, all drivers of the van must have required license and comply with local, state and Federal laws.
      School & Universities:
      Bus Safety Federal Standards for schools do not allow passenger vans to be used for transportation of children in the twelfth grade or younger.Commercial Driver’s License (CDL) and passenger transport endorsement are required for employees of schools to operate passenger vans and follow the Public Contract Code.

 Services:

      • Do you pick up and drop off customers?
        Yes, we have a service to pick up and drop off customers however for your convenience, LAX van rentals delivers some passenger vans to LAX and to the airport Terminal where your airplane land and you can also drop off the van at the airport parking.

      • Do you deliver and pick up the vehicle?
        Yes, upon request we can deliver or collect specefic vehicle at your home, hotel or other places. Pick up or drop off fees may apply.

      • Do you deliver the van at the hotels?
        Yes, we do deliver the van to the hotels but the customer needs to be present to sign your rental contract. There is some additional drop off fee if we deliver the van to your hotel.

      • Can you remove the last row seats to accommodate luggage?
        Yes, when we remove the last row seat, a 12 passenger van will have seats only for 8 people (7 passengers and driver) and lots more room for luggage. When we remove the last row seat, a 15 passenger van E350 will have seats only for 11 people (10 passengers and driver) When making your reservation, in the comment section, please mention to us for seat removal. On transit van we can only remove two middle seats of last row and there will be $25 removal & storage fee. 

Method of payment:

      • What forms of payment do you accept?
        You can pay the rental fee by cash, check, credit card, Paypal, travels check, or debit card, however we must have a valid credit card in our file.

      • Can I use another person’s credit card for renting a vehicle?
        Yes, you can use another person’s credit card but the card holder must present themselves with proper ID to sign the rental contract.

Deposit

      • Do I need a deposit when I make the reservation?
        Yes, a deposit is required for security purposes. In order to secure your reservation we charge your debit or credit card $200. The amount of the requested deposit will be returned to you if you cancel the reservation two week before the pick up date.

      • How much is the deposit?
        The deposits is based on the type of vehicle and debit/credit card but usually we authorize $200-$900 and it will be released upon return the vehicle after 5 to 10 business days.  

Type of vehicles

      • What type of cars do you have?
        We have the latest model of 12 & 15 passenger transit van, minivan, luxury high top van, cargo van, 11 Passenger and 15 passenger van E350 Ford Econoline.

      • Do you have automatic or stick shift cars?
        All of our modern vans are automatic. Make sure you ask for a stick shift in advance. Since most of our cars are automatic.

      • Do you have air conditioned vehicles?
        Yes, all our vans have air conditioning A/C front & rear.

      • Do you rent cars by the hour?
        No the minimum reservation is for 24hours to two days, please contact us for availability of the vehicle.

Accessories

      • Do you offer accessories with your rentals?
        We do have accessories that can be rented with the vehicles. The accessories are GPS navigation system,WiFi Internet, child booster and toddler seat.

      • Do you rent the passenger van with towing hitch or trailer?
        No, we do not rent the trailer but we can provide you a passenger van with towing receiver and hitch (would be $75 extra for the entire trip)
        If it is absolutely necessary to tow a trailer with such a passenger van, no more than one passenger (to assist driver) should be onboard the van.

Additional charges

      • Is there an additional charge for more than one driver?
        Yes, additional charges apply when rental vehicle is to be driven by more than one person. If a renter wants to add an additional driver, the second driver must be 25 or older and present their valid driver’s license and credit card.
        Your spouse automatically is an authorized driver if (s)he has a valid drivers license and meets the age restrictions.

      • What about the Cleaning Fee?
        All of our vehicles are non-smoking or smoke-free fleet.
        Upon the return, if it is determined that the vehicle should be cleaned of tobacco odor, pet hair, excessively dirty and residue (cigarette burns, ash/butts inside the vehicle), the renter will be charged up to $499 cleaning fee.

      • Is there an additional charge for fuel?
        Fuel must be brought back the same way it was given to you. The fuel tank usually is full and you are expected to return it full. The refueling charge of $25 plus fuel cost will apply if the vehicle is returned with less gas than you picked up the van.

      • Should I pay ahead of time for a full tank of fuel?
        No, but we offer the option of paying for a full tank of fuel, prior to your pick up date. That way you do not have to worry about topping the tank off before you return the car.

      • What if I get a traffic, parking or toll ticket?
        You are responsible for traffic tickets and if we pay that we will charge you $35 admin fee or 20% additional service fee.
        Renter is responsible for any driving or parking ticket and toll road violation during the rental period. The renter must pay the toll fees before entering the toll roads, crossing or bridges. If we receive toll evasion notice, it will be paid immediately and an admin fee of $35 will be added to the original violation amount.

      • Is there an additional charge for underage?
        Yes, it only applies to customers that are 21-24 years old for minivan, for full size van the renter should be at least 25 years old.

      • What is Carpool Lanes and Toll Roads?
        Carpool lane is a restricted traffic lane for exclusive use of vehicles with a driver and one or more passengers. So if you rent a passenger van with at least 2 or 3 occupants you can use carpool lanes. Violators may subject to a minimum $481 fine or ticket.

      • The Toll Roads (pay to drive): There are some roads and bridges that you should pay tolls. Some toll roads can be avoided by driving other routes. To avoid paying fees or fines carry US cash to pay toll if they do not accept credit cards. You can also pay your tolls by using the One-Time-Toll® payment option. (One-Time-Toll must be used within five days)

Out-of-state & Speed Limit

      • Is my driver's license good in every state?
        If you have a valid license issued in your state or country, you may use it in other states that you visit. However vehicles can only be within California and Nevada, Arizona and Utah. Please contact us if you plan to drive to other states.
      • Can I cross international borders and drive to Mexico or Canada?
         
        Driving is restricted to the Continental United States and vehicles must remain in USA, however you can contact us in advance for specific requirements, additional insurance and management approval for Canada.
        Your rental agreements do not allow you to drive our vehicles to Mexico.

      • How much is the national speed limit?
        In most California’s freeways the speed limit is 65 miles/hour (or 105 Km/Hr).
        Please do not drive over speed limit or 65 miles per hour, whichever is lower.

Monthly Special

      • If I rent a passenger van for a month can I get a special rate and discount price?
        Yes, all vans can be rented by the month and receive a special offer.

Discounts

      • Do you have AAA club, travel agencies or airport employee’s discounts?
        Yes, we offer discounts to members of any one of these associations. Advance reservations are required and must include the promotion code or your AAA Club Discount Code

      • Do you offer coupons?
        Yes we do, you can print it out from the web site when available. For LAX van rental discount or group discount for van rental Los Angels check our discount page.

      • Do you offer military personnel discount?
        Yes, Active-duty US military personnel with proper valid ID or US Armed Forces identification cards with minimum 5 days booking can get 10% discount.

Returning vehicles

      • If I have a flight leaving during your closing hours, is there anywhere I can leave your vehicle?
        Yes, we have a drop off service in Parking lot C. Let us know in advance for instructions on where to leave your vehicle.

      • Can I return the rental van early?
        Sure, if you want to return your vehicle early, you will not receive any refund for unused portions of your reservation and we do not charge you extra fees for breaking the rental agreement. If you are getting a special weekly rate, returning the vehicle early may change your discounted rate.

Free Miles

      • How many miles do I get per day?
        Our fleet rental including passenger and cargo van include 150 to 200 free miles per day depends on vehicle types and the model. Any additional miles will be charged at the rate of 35 Cents per mile. Unlimitedmileage  or free miles up to 2500 miles, applies only to Ford E350 vans for over 10 days reservation and restricted to California, Arizona and Nevada.

Damages and Mechanical Issues

      • What if I get a flat tire?
        We inspect all vehicles in our fleet regularly and make sure the tires are fit for long distance driving. If you get a flat tire, you are responsible for repairing the flat or replacing the tire and any damage to the van as result of a flat or blown tire. You may change the spare tire yourself or talk to a local tow company.

      • What if the van does not get started?
        We inspect the batteries frequently however make sure all the lights are off before you leave the van. People sometimes leave the lights on and that causes battery failure.

      • What if the van gets a mechanical issue?
        We have inspection requirements to check the fleet vehicles and follow general safety standards. If you are in LA area and the van gets a mechanical failure we will do our best to replace the van. If you are out of Los Angeles area, we will help you to find a local shop or vehicle dealer to repair it. Call our toll free number for arrangements.

      • What if the van gets damaged?
        You are responsible for cost of repair plus additional processing fee. If you purchase Collision Damage Waiver, CDW will eliminate your financial responsibility for damage to our vehicle with $1000 deductible.

         

Cancellation Policy

      • Cancellation fee?
        You may cancel your reservation without any charges all the way up to 14 days prior to your scheduled pick up date, however if you cancel your reservation within 14 days to your reservation, there will be 50% of total or the minimum $200, charge as a cancellation fee. For one way rental, long weekend, holidays and Christmas there is $500 cancellation fee.  The Failure to notify us of any cancellations either by email or by a simple phone call, or No-show at pick-up, will result into collection of the total rental fee from the responsible party credit card.
      • How do I cancel my reservation?
        Reservations made through this website can be cancelled by entering your email address and the confirmation code in Home page or contacting us by email info@lax-van-rentals.com.

If you have any further questions please contact us by email at info@lax-van-rentals.com or call our toll-free 888-840-119